Return and Refund Policy 

Return and Refund Policy 

Last updated: [Insert Date]At Bloc World, your satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help. This policy applies to all countries where we deliver.

1. Return Period

  • You have 30 calendar days from the date you receive your order to request a return.

  • After this period, unfortunately we cannot accept returns or issue refunds.

  • To be eligible, the product must be unused, in perfect condition, and in its original packaging with all tags and accessories included.

2. Non-Returnable Items

The following items cannot be returned:

  • Final sale items (clearance promotions)

  • Gift cards

  • Personalized or custom-made products

  • Personal hygiene items (in-ear headphones, brushes, opened cosmetics, etc.)

3. Return Procedure

Please contact us by email at 📧 service@bloc-world.com, providing:

  • Order number

  • Full name

  • Reason for return

  • Photos or videos of the product (in case of defect or error)

Our team will respond within 3 business days with return instructions.

Return costs: Return shipping fees are the responsibility of the customer, except in cases of defective products or errors on our part.

4. Refunds

  • Once the returned item is received and inspected, we will send you a confirmation email.

  • If your refund is approved, it will be issued via the original payment method within 7 business days.

  • The time for the refund to appear on your account may vary depending on your bank or card provider.

5. Exchanges

Exchanges are only accepted for defective or damaged products.
To request an exchange, please contact us at: 📧 service@bloc-world.com

6. Defective or Incorrect Products

If you received a damaged, defective, or incorrect item:

  • Report it within 7 calendar days of receipt.

  • Provide photos or videos showing the issue.

In this case, we will cover all return or replacement costs.

7. International Shipments

For international orders:

  • Shipping and return costs are non-refundable (except in case of our error).

  • Customs duties or local taxes are the responsibility of the customer and are non-refundable.

Questions?

Our customer service team is here to help.
📧 Contact us at: service@bloc-world.com

Bloc World is committed to providing you with a safe and reliable shopping experience worldwide.